Orders placed Monday-Friday before 1 PM will begin processing that day, excluding holidays, and will ship within 3-4 business days, pending payment. Orders placed after 1 PM on Friday will start processing the following Monday. Please note that delivery time does not include Saturdays, Sundays, or holidays.
HOW MUCH IS SHIPPING AND HANDLING?
Shipping costs are calculated dynamically based on your location and the time of your order to ensure you receive the best available rate.
For orders over R999, shipping is FREE OF CHARGE. Please use the tracking number provided to trace your parcel online. Once your order is ready, shipping typically takes 2-3 days within South Africa after dispatch. For outlying areas, delivery may take 5-7 days.
We utilize BobGo and its associated courier partners for door-to-door service, so please ensure someone is present at the delivery address from 9 AM to 5 PM on weekdays to receive your shipment.
INTERNATIONAL ORDERS
Currently, we do not ship outside of South Africa. Please keep an eye on our social channels for the latest updates.
RETURNS
If a parcel is returned to Th-INK Tattoos due to being unclaimed or having an incorrect address, the customer is responsible for an additional handling and postage fee of R60 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct R60 from the total order amount (excluding Express Shipping charges) to cover handling and postage fees. Unfortunately, Th-INK Tattoos is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.
MISSING ITEMS
Please note that the products in your order may be split into two (or more) shipments. We recommend checking the email with your tracking link for any additional tracking information. If your item is indeed missing, please reach out to us at hello@think-tattoos.com
INSURANCE
At Th-INK Tattoos, we strive to provide the best customer service possible, which is why we partner with industry leaders to ensure your goods arrive safely. BobGo has compiled a document for each courier detailing essential information regarding their insurance policies and procedures for claims. While BobGo aims to provide accurate and up-to-date information, they do not guarantee the accuracy or completeness of the content.
